Senior Client Service Associate

Location: Palo Alto

About Us

Opes Advisors an independently owned wealth management and full service mortgage banking firm, is currently seeking a Senior Client Service Associate for their wealth management group, reporting to the VP of Client Services.

Duties and Responsibilities

 

Onboarding and Client Services:

  • Guide new clients through the process of moving their accounts to the company. Open new accounts, verify the progress, completion and accuracy of assets transferred in; ensure client has online access, and assist clients and advisors, ensuring client and advisor are updated on the progress. Work closely with Opes' advisors for prospect and client needs
  • Assist clients with their requests. Maintain CRM with notes of all client activity.
  • Assist in the preparation of Client reports, quarterly and for individual client meetings, and the posting of these reports into the Client Vault when necessary.
  • Track dates and schedule annual client reviews and planning, prepare agendas, and coordinate the scheduling of these meetings with clients and advisors.

 

Operations:

  • Maintain process binder and update as necessary.
  • Maintain CRM, including updates and new processes. Train new advisors in use of CRM and keep existing advisors trained on new features and usage.
  • Assist Chief Compliance Officer with compliance processes, including quarterly acknowledgments and internal and external reporting.

 

Administrative:

  • Weekly reports showing status of all new clients through the onboarding process.
  • Maintenance of passwords and logons for Client Vaults, and for other internal systems.
  • Manage calendar for VP Client Services.

Qualifications and Skill Requirements

  • A minimum of three years of experience in a client service role with an established RIA, Broker Dealer, or Bank. Excellent written and verbal skills. Management experience is a plus. Schwab experience is also a plus.
  • Technological proficiency: Excel, Word, and Powerpoint, Familiarity with Investment processes. Tamarac AdvisorView, PortfolioCenter and Junxure are a plus.
  • Maintain accuracy and personal organization in a fast paced environment.
  • Maintain a professional demeanor and contribute to a collaborative work climate.
  • Strive for mastery over all the duties and responsibilities associated with responsibilities including technology and various tools.
  • Seek to improve the methods, process, and systems within the organization with eye toward delivering client value and company ROI.
  • Reports Daily to the Palo Alto Office until June 2014, then to the Cupertino Office.

 

Salary and Benefits

  • Compensation commensurate with experience.
  • We currently offer a complete Benefits package including Medical, Dental, Vision and 401(k) plan with match.

 

HOW TO APPLY:

Attach your resume and email it to This email address is being protected from spambots. You need JavaScript enabled to view it. , in the subject heading the job title (Senior Client Service Associate - Job Code 2013) and your name. Please include a cover letter that describes why you are interested in this position, your experiences, and salary expectations.

 

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